ONLINE DISPUTE RESOLUTION

TO SOLVE THE PROBLEMS OF ONLINE CONSUMERS IN FAIR AND EFFECTIVE WAY, WITHOUT GOING TO THE COURT

If you have problems with products or services purchased online, you can use the platform made available by the European Commission to file a complaint and find a solution from an independent dispute resolution body.

Consumer protection legislation in the EU guarantees that everyone has the right to be treated fairly when buying goods and services whether online or offline.

European legislation guarantees consumers:
- fair treatment
- products which meet acceptable standards
- a right of redress if something goes wrong

Before complaining to a trader, it can be helpful to find out more about your rights, so you know the entitlements and remedies that apply to your situation.

Many organisations across the EU can provide helpful information about consumer rights. If you have a consumer problem related to a purchase of goods or services from a trader based in another EU country, you can seek advice from your European Consumer Centre (ECC) free of charge.

The ECCs can

• - advise on your consumer rights
• - assist you to resolve a complaint against a trader based in another EU country, Iceland or Norway with the aim of achieving amicable outcomes
• - redirect you to an appropriate body if they cannot help

Use the following link to connect to the website of the European Commission for the resolution of online disputes.

LINK AL SITO