Terms and conditions

1 - Introduction and effectiveness of the General Conditions

These general conditions of sale (hereinafter "General Conditions") have as their object the discipline of the purchase of products and services, carried out remotely and made available, via the Internet, from the site http: //www.pievesluce. com (hereinafter referred to as the "Site") in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, "Consumer Code").

The seller of the products and owner of the website is: Cooperativa Pieve di Santa Luce with registered office in Via Delle Colline, 1 (loc.Scopicci) 56040 Pieve di Santa Luce - Pisa - VAT number 00341430502
E-mail address: info@pievesluce.com (hereafterCooperativa Pieve di Santa Luce”).

The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to read carefully these General Conditions that have been made available to him on the Site and which will be available at any time by the Customer also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.

In the event that the person making purchases on the Site requires the invoice and / or in any case is not a "consumer or user" as defined in art. 3, paragraph 1, lett. a) of the Consumer Code, the withdrawal rules pursuant to art. 7 and 8 of these General Conditions or, more generally, the provisions that, according to the same Consumer Code, apply only to "consumers".

Contracts concluded with Cooperativa Pieve di Santa Luce through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

2 - Choose and order the Products

The characteristics and the price of the various products on sale on the Site (hereinafter "Product" or "Products") are shown on the page relating to each Product.

For the purchase of the Products, the Customer must complete and send the order form in electronic format, following the instructions contained in the Site. The Customer must add the Product to the "Shopping Cart" and, after having read the General Conditions and the Policy of Privacy and confirmed their acceptance, will have to enter the shipping details and any invoicing, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to accept these General Terms and payment conditions.

The contract stipulated between Cooperativa Pieve di Santa Luce and the Customer must be considered concluded with the acceptance of the order by Cooperativa Pieve di Santa Luce. This acceptance is communicated to the Customer through an email confirming the order containing a reference to these General Conditions, the order number, shipping and billing information, the list of Products ordered with their essential characteristics and the total price, including delivery costs. Once the contract is concluded, Cooperativa Pieve di Santa Luce will take over the purchase order and the buyer will be able to view the orders placed, accessing their profile and consulting the appropriate section.

Once the order has been received, Cooperativa Pieve di Santa Luce will check the availability of the stock for the fulfillment of the order. In the event that one or more Products are not available, the Cooperativa Pieve di Santa Luce Customer Service will send a timely communication via email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any other available Products or cancel it. In case of no reply within this period, the order will be considered confirmed and the Products available will be shipped. In this case the entire amount related to the missing Products will be canceled or otherwise, depending on the chosen payment method, it will not be charged to the Customer.

3 - Information and descriptions on the Products

The information and characteristics relating to the Products are available on the Website.

The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the descriptive card. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.

4 - Prices and shipping

There is no minimum order to make purchases on the Site. Product prices are inclusive of all taxes and fees. All prices are in Euro.
Shipments in Italy:
Our products are shipped by courier TSS - Toscana Special Service -
The shipping fee is:
Euro 7 on all the national territory excluding Islands.
Euro 19 Islands of the National territory.

Shipping in Europe:

Shipping costs vary depending on the country of destination and weight.

5 - Payment methods

The Customer can pay the price of the Products and the related delivery costs by:

- Credit Card, through the Xpay Cartasì online payment system.

The circuits on which it is possible to purchase on the Website are:

  • Visa / Visa Electron
  • Mastercard / Maestro
  • American Express

- Bank Trasfer.

The Website does not store the credit card number of the Customer, with the payment by credit card will not be charged any type of supplement.

6 - Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send the Farmers' Cooperative Pieve di Santa Luce a communication within 14 days from the date of receipt of the Products, if it intends to exercise the withdrawal before receiving the Products, the communication of withdrawal can be sent in any moment before their receipt.

This communication must be sent by registered letter A / R, addressed to:

Cooperativa Pieve di Santa Luce
Via Delle Colline, 1 (loc.Scopicci)
56040 Pieve di Santa Luce - Pisa

The Cooperative Customer Service will, once received the communication, to open a practice for the management of the return and to communicate to the Customer the instructions on how to return the Products, which will take place by courier indicated by the Cooperative itself.

The right of withdrawal is governed by the following conditions:
I. The law applies to the purchased product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.
II. In case of exercise of the right of withdrawal, the Cooperative will reimburse the customer the full amount of the returned goods, EXCLUDING the shipping costs where applicable, within 14 days from the date on which the withdrawal notice was received, without prejudice to the right of the Cooperative to suspend payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In the case of a bank transfer, the Customer will provide the bank details on which to obtain the reimbursement (account holder, name and address of the Bank and IBAN).
III. The Products must be returned in the same box in which they were received.
IV. In addition to the cases indicated in the Foreword (non-consumer customer and / or invoice request), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:

- Order of tailor-made or clearly personalized products;
- Order of sealed products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery;
- Product damaged due to causes other than transport.
In the case of exclusion of the right of withdrawal, the Cooperative will return the purchased Products to the Customer, charging them for shipping costs.

7 - Guarantees and conformity defects

In case of conformity defects of Products sold by the Cooperative, the Customer must immediately contact Customer Service.

The sale of the Products is subject to the legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code. The Customer has the right, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or an appropriate reduction in price or termination of the contract. The Customer loses these rights if he does not report to the Cooperative the lack of conformity within two months from the date on which he discovered the defect, unless it is a Product that by its nature is perishable or subject to expiry in a term shorter, in which case the defect must be reported within this reduced period.

8 - Errors and limitations of liability

The information relating to the Products supplied through the Website is constantly updated. However, it is not possible to guarantee the complete absence of errors of which therefore the Cooperative can not be held responsible, except in cases of willful misconduct or gross negligence.

The Cooperative reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer pursuant to these Conditions Generali and of the Consumer Code.

Except for fraud or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to persons and / or property caused by non-acceptance or evasion, even partial , of an order.

The Cooperative promotes the responsible consumption of alcoholic beverages and excludes any responsibility for which it is responsible, except for willful misconduct or gross negligence, in the case of purchases made by minors under the age of 16.

9 - Complaints

Ogni eventuale reclamo dovrà essere inoltrato alla Cooperativa attraverso mail a info@pievesluce.com, o mediante raccomandata Any complaint must be forwarded to the Cooperative by mail to info@pievesluce.com, or by registered letter with return receipt to the following address:

Cooperativa Pieve di Santa Luce
Via Delle Colline, 1 (loc.Scopicci)
56040 Pieve di Santa Luce - Pisa

The Cooperative undertakes to respond to all requests received within a maximum of 7 working days.

10 - Applicable law and competent court

The sales contract between the Customer and the Cooperative is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a consumer in accordance with the Consumer Code, the court of his municipality of residence or domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Ferrara, any other competent forum excluded.

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